Frequently Asked Questions
How long does shipping take?
Orders within the Netherlands are delivered within 1–3 business days.
Do you offer free returns?
Yes, we offer free returns within 14 days of receiving your order.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking link
What size should I choose?
Our products fit true to size. We always recommend checking the size chart before placing your order to ensure the best fit.
Are your products made from premium materials?
Yes, we carefully select high-quality fabrics to ensure comfort, durability, and a premium finish.
Is my payment information secure?
Yes, all payments are processed through secure and encrypted payment systems to ensure your personal and payment information is fully protected.
What payment methods do you accept?
We accept iDEAL, Visa, Mastercard, PayPal, Apple Pay, and Google Pay, Klarna.
How can I contact Chenille?
You can contact us anytime at officialchenille29@gmail.com. We aim to respond within 24 hours.
Couldn’t find the answer?
If you couldn’t find the answer you were looking for, feel free to contact us at officialchenille29@gmail.com. Our team is happy to help and will respond within 24 hours.