PRIVACY POLICY

When you visit our website www.offcialchenille.com or contact us, we receive information about you. This privacy statement explains how we handle that information. We always process your data carefully and store it securely. If you have questions or want to know what information we have about you, please contact us. We may update this privacy statement when necessary. We recommend reviewing this statement regularly to stay informed about changes. Last modified: March 30, 2024.

Contents

  1. When does this privacy statement apply?
  2. Who uses your data?
  3. Whose data do we process?
  4. How do we obtain your data?
  5. What data do we process?
  6. For what purposes do we use your data?
  7. How long do we retain your data?
  8. Who do we share your data with?
  9. Where do we store your data?
  10. How do we protect your data?
  11. What are your rights?
  12. What regulations apply to this privacy statement?
  13. Which cookies do we use?
  14. How do we handle minors' data?
  15. Questions about this privacy policy?

1. When does this privacy statement apply?
This privacy statement applies to all personal data we process and all related domains. It concerns personal data of anyone who has contacted us or visited our website, including visitors, customers, and business contacts. Personal data refers to any information traceable to you as an individual, such as your name, phone number, IP address, customer number, or browsing behavior. For more information about personal data, please visit the Dutch Data Protection Authority website.

2. Who uses your data?
Officialchenille is responsible for www.offcialchenille.com and therefore the controller of your personal data as described in this privacy statement.

3. Whose data do we process?
We process personal data of anyone who has contacted us or visited our website, including visitors, private customers, business customers, and partners' contacts.

4. How do we obtain your data?
We receive data directly from you when you:

  • Visit our website
  • Create an account
  • Enter data on our website

5. What data do we process?
We process the following data:

  • Name
  • Gender
  • Address (business or personal)
  • Delivery address
  • Email address
  • Phone number
  • Payment details

6. For what purposes do we use your data?
We only use personal data when we have a legal basis to do so, including when:

  • We have obtained your consent

7. How long do we retain your data?
We retain personal data as long as required by law and necessary for its processing purposes. For example, we store customer data for the statutory retention period of seven years. After this period, we may retain data for statistical purposes or to handle complaints/legal matters. For specific retention periods, please contact us.

8. Who do we share your data with?
We only process personal data internally and do not share it with third parties.

9. Where do we store your data?
We process data within the European Economic Area (EEA). In some cases, data may be processed outside the EEA. We ensure equivalent protection through appropriate safeguards. For questions, please contact us.

10. How do we protect your data?
We implement organizational and technical measures to protect your data, including securing systems and limiting access to authorized personnel. For specific security measures, please contact us.

11. What are your rights?
You have the following rights regarding your personal data:

  • Right to information: Clear explanation of data processing
  • Right to access: Request to view your data
  • Right to rectification: Correct inaccurate/incomplete data
  • Right to object: Object to processing (e.g., direct marketing)
  • Right to data portability: Request your data in digital format
  • Right to restriction: Limit processing in certain cases
  • Right to erasure: Request deletion of your data (with exceptions)
  • Right to complain: Submit complaints to us or the Dutch Data Protection Authority

How to submit requests/complaints:
Email officialchenillecs@gmail.com. We respond within 30 days (or 60 days for complex requests). We may request identification to verify your identity.

12. What regulations apply?
This privacy statement complies with the Dutch GDPR and other applicable Dutch laws.

13. Which cookies do we use?
We use:

  • Functional cookies: Session/login cookies
  • Tracking cookies: Advertising cookies (e.g., Facebook tracking cookie)

You can manage cookie preferences in your browser settings.

14. How do we handle minors' data?
Our website is not directed at minors. Users under 18 need parental consent. By using our website, minors confirm they have obtained such consent.

15. Questions about this privacy policy?
Contact us at officialchenillecs@gmail.com. We're happy to help.